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Benefits of regularly monitoring and utilizing customer feedback

In this day and age, the average business loses 10% of their customer base every year, and most don't know why. Increased competition, pressure for time, decisions, and action are burdening owners like no other time in history. To gain a competitive advantage over their competition, and to grow a healthy business, smart owners and their managers are putting customer feedback to work for them.

• Validate or invalidate YOUR own assumptions on your business' performance
• Make sound business improving decisions thereby helping you build, retain, and increase your business' customer base
• Immediately identify potential business-losing trends
• Tap the thoughts and opinions of your most valuable asset - YOUR customers
• Decreases costs, thereby increasing profits
• Monitor the performance of your staff whether you are at the business or not
• Increase customer loyalty
• View your business from your customer's perspective

"We have enjoyed the benefits of happier customers by utilizing the BizGrader service."
- Michelle Hoff, The Abbey

Your customers are talking...  Are you listening?

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