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Thank you for giving us the opportunity to serve you. Total Connections, LLC dba VIP Connections is committed to continuously providing tools to help improve customer service. We need your input to accomplish this goal.

Please take a minute to complete this questionnaire. We value your suggestions.

In Service to Provide Service,

Bill Campbell


Do we meet your expectations by answering your phone calls professionally and courteously?

yes
no
 

Do you find our representatives knowledgeable about your business while handling your phone calls?

yes
no
 

Do we meet your expectations by delivering your messages accurately?

yes
no
 

Do you feel the service provided by VIP Connections helps your business run more efficiently?

yes
no
 

Do you feel VIP representatives follow correct procedures in handling your phone calls?

yes
no
 

Are your messages delivered to you in a timely manner?

yes
no
 

How would you rate the overall performance of VIP and its representatives?

excellent
good
fair
poor
 

Do you feel VIP Connections has helped you resolve issues with your clients?

yes
no
 

What improvements could be made to VIP Connections and the services we offer?

quicker reponse time
more precise messages
none
other
 

If other, please specify:

 

VIP Connections is considering the following services, what additional services would you utilize? (Click all that apply)

automated test result line
appointment scheduling
Web based pager interface

 

Has VIP Connections changed the way you do business for the better?

yes
no
 

Did you know that VIP Connections provides status reports of messages to see when they were retrieved?

yes
no
 

Are you confident in the service of VIP Connections to refer business associates?

yes
no
 

If you are interested in receiving information from VIP Connections, please provide your email address:

 

Please provide us with any suggestions or comments: