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Business Facts

Fact - Percentage of business owners surveyed that believe customer satisfaction is vital to a healthy and successful business

100%

Fact - Percentage of businesses surveyed that have a mechanism in place to capture customer feedback and gage customer satisfaction levels

95%

Fact - Percentage of businesses that actually create and implements improvement plans as a result of feedback obtained

less than 5%

 

TOP FIVE REASONS
BUSINESSES DON'T UTILIZE CUSTOMER FEEDBACK TO CREATE AND IMPLEMENT IMPROVEMENT PLANS:

  • Time to create and implement an effective plan;

  • Time to review, assess, and tabulate feedback from traditional methods;

  • Due to lack of anoyonimity customer feedback is not honest and genuine;

  • Inconsistent deployment of method;

  • Expense isn't worth the quality of the results.